Payment Methods
How payment works at Felicloud: one-time payments, processed securely by Stripe.
Accepted Payment Methods
All payments are processed by Stripe, our payment provider:
💳 Card
Pay with your credit or debit card.
🔒 Other Stripe methods
Depending on your country and device, Stripe may offer other payment methods at checkout.
How Payment Works
1. Choose Your Plan
Select a plan on our pricing page.
2. Enter Your Email
Enter the email address of your Felicloud account (or the one you want to use for a new account).
3. Pay on Stripe
You are redirected to the secure Stripe checkout page to complete the payment.
4. Confirmation
You receive a receipt by email, and the storage is added to your account.
Payment Security
PCI-DSS Compliant
All card data is handled by Stripe, which meets the highest security standards of the payment industry.
We Never See Your Card Number
Your card details are sent directly to Stripe and are never stored on our servers.
3D Secure
Your bank may ask for additional verification to confirm the payment.
Encrypted Connection
All payment pages use HTTPS encryption to protect your data.
Saved Payment Method
In My Account → Billing, you can see the payment method on file and manage it through Stripe's secure portal.
Failed Payments
If a payment fails, no plan is purchased and you are not charged. Common reasons:
- Insufficient funds: make sure your account has enough balance
- Card expired: use a valid card
- Card declined: contact your bank or try another card
- 3D Secure not completed: complete the verification when prompted
Currency
- The price is shown on the checkout page before you pay
- If your card uses another currency, your bank may charge conversion fees
- An invoice is available in My Account → Billing after each purchase
Need Help?
If you're having trouble with a payment:
- Email: [email protected]
- Visit our support page
Still Need Help?
Our support team is available to assist you with any questions or issues you may have.