Account & Billing

Refunds and Account Deletion

Learn about our 14-day money-back guarantee and how to permanently delete your Felicloud account.

No Subscription to Cancel

Felicloud plans are paid once: there is no subscription, no renewal and no automatic charge. You don't need to cancel anything to stop paying.

Good to knowYour storage remains available for the life of your account.

Not satisfied? You can request a full refund within 14 days of your purchase, under the conditions set out in our Terms of Service.

Email [email protected] within 14 days of your purchase.

Include the email address of your account and the date of purchase or the invoice number.

Once your request is accepted, the refund is issued to the payment method used for the purchase.

WarningAfter a refund, the storage included in the refunded plan is removed from your account.

To permanently delete your account and all your data:

WarningThis action is permanent and cannot be undone! All your files, settings and data will be deleted.

Download any files you want to keep, using the desktop app or the web interface.

Visit felicloud.com/dashboard and open Settings.

Click the account deletion button, optionally tell us why you're leaving, and confirm.

Your request is processed and you receive an email confirmation once your account has been deleted.

Good to knowChanged your mind? As long as the request is pending, you can cancel it from the same page.

When you delete your account, we remove:

Billing records that we are legally required to keep, for example for tax purposes.

See our GDPR article for details.

Having an issue? We may be able to help:

We're happy to help solve problems before you leave.

Let us know why you're leaving: it helps us improve for everyone.

Questions about refunds or account deletion?

Our support team is available to assist you with any questions or issues you may have.