Ambassador Program Terms and Conditions

1. Introduction

These Ambassador Program Terms and Conditions ("Terms") govern your participation in the Felicloud Ambassador Program ("Program"). By joining the Program, you agree to be bound by these Terms.

2. Eligibility

To participate in the Program, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Have an active Felicloud account in good standing
• Complete the KYC (Know Your Customer) verification process for payout eligibility
• Not be employed by or affiliated with a competitor of Felicloud
• Comply with all applicable laws and regulations

3. Program Benefits

As an Ambassador, you will receive:

• A unique referral code and link to share with potential customers
• Commission payments for each validated referral (rates vary by tier)
• Bonus storage space for validated referrals
• Tier upgrades based on your referral performance

4. Commission Structure

Commissions are earned when a referred customer completes a qualifying purchase. A qualifying purchase is the purchase of a 1 TB, 2 TB, 5 TB or 10 TB lifetime plan, including promotional offers of these plans, made through your referral link within 90 days of the customer's click on that link. Each qualifying purchase generates its own commission, including repeat purchases by the same customer. 100 GB plans and other offers do not generate a commission. Your tier depends on your number of validated referrals. The commission rates are:

• Member Tier (1 to 2 validated referrals): 20 EUR per validated referral + 50 GB storage bonus
• Bronze Tier (3 to 5 validated referrals): 22 EUR per validated referral + 50 GB storage bonus, plus a one-time 100 GB bonus when you reach this tier
• Silver Tier (6 to 9 validated referrals): 25 EUR per validated referral + 50 GB storage bonus
• Gold Tier (10 or more validated referrals): 30 EUR per validated referral + 50 GB storage bonus

Campaign bonuses. Felicloud may announce a fixed bonus per validated referral for a limited period. For Black Friday 2026, tier ambassadors earn an additional 10 EUR per validated referral for qualifying purchases made between 18 November and 1 December 2026 (Europe/Lisbon time). Bonuses do not stack: when several apply, only the highest is paid. A bonus is paid, withheld or reversed together with the commission it belongs to.

Partner commissions. Felicloud may agree in writing with a media, comparison site or content creator ("Partner") on a commission equal to a percentage of the amount paid by the customer, excluding VAT and after discounts, for qualifying purchases made during an agreed period. Outside that period, the tier commission applies. Partner commissions do not receive campaign bonuses.

Referral discounts for customers (20 EUR on 1 TB and 2 TB plans) apply to regular prices only and cannot be combined with promotional prices.

A referral is considered "validated" after a 60-day holding period starting on the date of the qualifying purchase, provided that the purchase has not been refunded, disputed or charged back during that period. This validation period helps ensure the quality and legitimacy of referrals.

5. Payout Terms

To receive payouts:

• You must complete KYC verification
• Minimum payout threshold is 50EUR
• Payouts are processed via bank transfer to the bank account (IBAN) you provided during KYC verification
• Payout requests are reviewed and processed within 14 business days
• You are responsible for any taxes applicable to your earnings

6. Prohibited Activities

The following activities are strictly prohibited:

• Self-referrals or referring accounts you control
• Using paid advertising that includes "Felicloud" in ad text or keywords without approval
• Spamming or unsolicited messaging to promote your referral link
• Making false or misleading claims about Felicloud services
• Creating fake accounts to generate referrals
• Any form of fraud or manipulation of the referral system
• Violating any applicable laws or regulations

7. Termination

Felicloud reserves the right to:

• Suspend or terminate your participation in the Program at any time
• Withhold or forfeit commissions if fraud or Terms violations are detected
• Modify or discontinue the Program at any time with reasonable notice

You may voluntarily leave the Program at any time by submitting a removal request through your dashboard.

8. Intellectual Property

You may use Felicloud's name, logo, and marketing materials solely for the purpose of promoting your referral link. You may not modify these materials or use them in a way that could damage Felicloud's reputation.

9. Privacy and Data

Your participation in the Program is subject to Felicloud's Privacy Policy. We collect and process your personal data (including KYC information) to manage the Program and process payments. Referral data is anonymized - you will not have access to your referrals' personal information.

10. Limitation of Liability

Felicloud's liability under this Program is limited to the payment of validated commissions. We are not liable for any indirect, incidental, or consequential damages arising from your participation in the Program.

11. Modifications

Felicloud may modify these Terms at any time. We will notify you of material changes via email or through your dashboard. Continued participation in the Program after such changes constitutes acceptance of the modified Terms.

12. Governing Law

These Terms are governed by the laws of Portugal and applicable European Union law. Any disputes shall be resolved in the competent courts of Portugal.

13. Contact

For questions about the Ambassador Program, please contact us at: [email protected]