TERMS AND CONDITIONS – FELICLOUD

These Terms of Service ("Terms" or "Conditions") govern your use of the Felicloud website located at felicloud.com (the "Site") and the Felicloud services, including the API (Application Program Interface) and all other services available on or through the Site (collectively the "Services"). These Terms apply to all users of the Site and Services. By using the Site or Services, you agree to these Terms.

INFORMATION ABOUT OUR COMPANY

The Site is operated by BTJT LDA (tax identification number: 516034332; VAT number: PT516034332) (hereinafter referred to as "Felicloud", "we", "us" and "our"). We are a company registered in Portugal. Our registered office is located at: Rua Francisco Miguel 98A, 2835-123 Baixa da Banheira, Portugal.

CHANGES TO THESE TERMS

From time to time, we may change these Terms and Conditions at our sole discretion. If we change these Terms, we will inform you by posting the revised Terms on the Site. Those changes will take effect immediately upon posting. By continuing to use our Site or Services after changes are posted, you agree to the revised Terms. If you do not agree to the new Terms, you must stop using the Services.

ELIGIBILITY

You must be at least 18 years old to use the Site or the Services. By using the Services, you represent and warrant that you are at least 18 years of age.

ADDITIONAL TERMS

Some of our Services have additional terms and conditions ("Additional Terms"). Where Additional Terms apply to a Service, we will make them available for you to read through, prior to your use of that Service. By using the Services, you agree to the Additional Terms.

ACCESS TO THE SITE

In order to use the Site or Services, you must first register to set up an account with us by completing the account registration form available on the Site and verifying your email address. A free account is activated automatically once your email address has been verified; no manual approval is required. We nevertheless reserve the right, in our sole discretion, to refuse or cancel any registration, in particular where we suspect false information, fraud or abuse. Registering more than one Felicloud account on your behalf will be treated as an abuse of our service and may result in immediate termination of all accounts.

You must keep your Credentials (username, password, API keys) confidential and must not reveal them to anyone. You are fully responsible for all activities performed under your Credentials, including unauthorized access resulting from your failure to maintain security. You must notify us immediately at [email protected] if you know of, or suspect, that anyone has obtained access to your Credentials.

We may disable access via your Credentials at any time if, in our sole opinion, this is reasonably necessary to preserve the security and proper operation of the Site or Services, if you have failed to comply with any of the provisions of these Terms, if any details you provide for the purposes of registering prove to be false or misleading, we suspect any form of abuse, fraud, or illegal activity, or we determine it necessary for any reason whatsoever. No refunds will be issued for suspended or terminated accounts due to Terms violations.

USER RESPONSIBILITIES

Content stored or posted on the Site or the Services may be protected by the intellectual property rights of others. Please do not copy, upload, download or share files unless you have the right to do so. You will be fully responsible and liable for what you or anyone using your account copies, shares, uploads, downloads or otherwise uses while using the Site or Services.

You are responsible for: ensuring you have legal rights to all User Content you upload, maintaining your own backups (minimum 3 copies as stated above), complying with all applicable laws and regulations, all activities conducted through your account, and monitoring your account for unauthorized access.

ACCEPTABLE USE OF THE SITE AND SERVICES

You are responsible for your use of the Site and Services, and for any use of the Site or Services made using your account. When you use the Site or Services, you may not and agree that you will not:

• violate any law or regulation (local, national, or international)
• violate or infringe other people's intellectual property, privacy, publicity, or other legal rights
• transmit anything that is illegal, abusive, defamatory, harassing, harmful to reputation, indecent, profane, obscene, hateful, racist, or otherwise objectionable
• transmit, store or share pornographic content involving minors – such content will be IMMEDIATELY reported to competent authorities and law enforcement
• transmit, store or share terrorist or extremist content – such content will be IMMEDIATELY reported to competent authorities and law enforcement
• send unsolicited or unauthorized advertising or commercial communications, such as spam
• stalk, harass, or harm another individual
• impersonate or misrepresent your affiliation with someone else
• use any means to "scrape," "crawl," or "spider" any web pages contained in the Site
• interfere with or damage our Site or Services, including, without limitation, through the use of viruses, malware, harmful code, DDoS attacks, or similar methods
• use the service for cryptocurrency mining or similar resource-intensive activities
• register for more than one Felicloud account or register for a Felicloud account on behalf of another individual without authorization
• exceed the bandwidth limit of 10 MB/second per user account
• perform more than 3 simultaneous downloads per account
• sell, resell, rent, lease, or redistribute any of the Felicloud Services unless specifically authorized in writing by Felicloud
• store or distribute pirated content, warez, or illegally obtained copyrighted materials
• use the service in any manner that could damage, disable, overburden, or impair our infrastructure
• attempt to gain unauthorized access to other accounts, systems, or networks

FAIR USE OF PUBLIC SHARING

• Public sharing links and external shares are intended for the normal personal or professional sharing of your own files. They must not be used to operate a public file-hosting, download or content-distribution service.
• Uploads, downloads and synchronisation between your own devices and your own account are not public sharing and are not restricted by this section.
• If the traffic generated by your public links is excessive compared with normal use, or affects the Service or other users, we may limit or temporarily disable the public links concerned and will notify you by email.
• Repeated or serious misuse of public sharing may lead to a review of your account and, where justified, to suspension or termination in accordance with these Terms.

USER CONTENT

In these Terms, "User Content" shall be used to refer to all content and information that you store, upload, post or share using the Site or Services. All User Content shall be owned by you or the person who made it available to you. These Terms don't give us any rights to your User Content, except for the limited rights that enable us to offer the Services.

You grant your legal permission for us to use, copy, perform, display, or process your User Content solely for the purpose of providing our Services. Our Services include: hosting your User Content, making temporary technical copies for redundancy (NOT backups for recovery), sharing your User Content at your direction, and providing features such as searching, image thumbnails, document previews, optical character recognition (OCR), sorting, organization, and personalization.

Our license to your User Content is non-exclusive, fully-paid and royalty-free, limited to service provision, may be exercised anywhere in the world, and extends to our affiliates and authorized service providers. This license terminates when you delete your User Content or close your account, except where retention is required by law or for legitimate business purposes.

OWNERSHIP OF FELICLOUD CONTENT

Other than User Content, we own or license the content on the Site and Services, including software, text, visual and audio content (jointly referred to as "Content") and Felicloud's name, trademarks, logos, and brand elements (referred to as "Marks"). The Content and Marks are protected under Portuguese, EU, and international intellectual property laws.

COPYRIGHT AND INTELLECTUAL PROPERTY POLICY

We respect the intellectual property rights of others and expect our users to do the same. Please notify us in writing if you believe that a user of the Site or Services has infringed your intellectual property rights. Email: [email protected] or [email protected].

You acknowledge and agree that upon receipt of a valid notice of infringement, we may promptly remove or disable access to the identified materials, take action without prior notice to the user who uploaded the content, terminate accounts of repeat infringers, and take any action we deem necessary to protect ourselves from liability. We assume NO liability for removing content based on infringement claims.

PRIVACY

Felicloud respects your privacy. Our Privacy Policy explains how we collect, use, and disclose information about you. By using the Site or the Services, you also agree to our Privacy Policy.

PAYMENT AND BILLING

Some of our Services are free, whereas others are subject to a fee. Our offers are: (a) the free plan, which includes 10 GB of storage at no cost; (b) individual lifetime plans (currently 100 GB, 1 TB and 2 TB), paid once with no recurring fee, as described under "Lifetime Plans" below; and (c) Business offers, including custom offers, which are billed monthly in advance on the terms set out in the quote or order you accept and renew automatically each month until cancelled. Current prices are shown on the Pricing page of the Site at felicloud.com/pricing and, for Business offers, in your quote or order. All payments are processed by our payment provider, Stripe.

LIFETIME PLANS

Felicloud offers lifetime plans. A "lifetime" plan is paid once, with no recurring fee, and gives access to the purchased storage for as long as Felicloud operates the Service (the service's operational lifetime). It does NOT mean the customer's personal lifetime or a guarantee of perpetual service. Lifetime plans are cumulative: each lifetime plan you purchase adds its storage to your account (for example, two 1 TB plans provide 2 TB in total). Lifetime plans are not upgraded, downgraded or prorated; to obtain more storage, you purchase an additional plan. Felicloud may discontinue the Service, including lifetime plans, at any time and without prior notice.

MONEY BACK GUARANTEE

Felicloud offers a fourteen (14) calendar days money back guarantee, beginning on the day you have submitted your payment for the Paid Services. During this period, you are eligible to request a refund by sending an explicit written request to [email protected] including your account information and reason for refund. If you issue a valid written request for a refund within the fourteen (14) days referenced above, we will process the refund due to you in full within 14 calendar days.

Felicloud reserves the right to decline providing a refund in the following cases: refund requests made after the 14-day period, accounts terminated for Terms violations or abuse, chargebacks or payment disputes (chargeback constitutes forfeiture of refund right), suspected fraud or abuse, or services already consumed or used extensively. These exclusions apply only to the extent permitted by applicable law and do not affect any statutory right of withdrawal you may have as a consumer under European Union law.

LINKS TO THIRD-PARTY WEBSITES

Our Site and Services may contain links to other websites, or allow other users to send you such links. A link to a third-party website does not mean that we endorse it or that we are affiliated with it. We have no control over third-party websites and are NOT responsible or liable for their content, policies, or practices, any damage or loss related to the use of any third-party website, privacy practices of third-party sites, or accuracy or reliability of third-party content. Use third-party websites at your own risk.

CHANGES TO THE SITE OR SERVICES

Felicloud enhances and updates its Site and Services regularly. We reserve the right to change, modify, or update any feature or functionality at any time, add or remove features without notice, discontinue the Site or any Services entirely, and change system requirements or technical specifications. Although we may change or discontinue services at any time, we will use commercially reasonable efforts to provide you with prior notice of significant changes or discontinuations. Felicloud is NOT liable for any damages, losses, or inconvenience resulting from changes to or discontinuation of services.

NO TRANSFER OF ACCOUNTS

User accounts are NOT transferable under any circumstances. Only the user who signs up for an account may use that account. You may NOT sell, transfer, assign, or give your account to another person. Business accounts may NOT be transferred during company sales or mergers without written authorization. If a user transfers an account in violation of this section, Felicloud may immediately terminate the account, terminate the user's right to access the Site and Services, and pursue legal action for breach of contract.

CHANGE OF OWNERSHIP

Felicloud (BTJT LDA) may at any time, without explicit notice or consent: change company ownership, be subject to merger, acquisition, or sale, enter into partnerships or joint ventures, restructure or reorganize business operations, and assign these Terms and all rights and obligations to any third party. In the case of such change of ownership, Felicloud's ONLY obligation is to notify you by updating the present Terms and Conditions. Continued use of services after ownership change constitutes acceptance of new ownership.

TERMINATION

We reserve the absolute right not to provide the Site or Services to any user for any reason, to terminate any user's right to access the Site or Services at any time, and to do so in our sole discretion without notice or explanation. If you breach ANY of these Terms, your permission to use the Site and Services and your account automatically terminate immediately without notice.

Unverified Accounts

Free Felicloud accounts that have NOT verified their email address within 30 days of registration will be permanently deleted, along with ALL files inside. No recovery possible. No exceptions.

Inactive Accounts

Free Felicloud accounts that have been inactive for 12 consecutive months will be permanently deleted, along with ALL files inside. We will send THREE (3) email notifications before deletion: at 9 months, 11 months, and 11.5 months of inactivity. You are solely responsible for maintaining a valid email address, checking your email regularly, and ensuring emails from Felicloud are NOT filtered as spam. Felicloud is NOT liable for data loss or failure to prevent account deletion if notifications are not received. In addition, free accounts that have never been used may be deleted after an email warning. An account is "never used" if no one has signed in to its cloud storage since registration and it contains no files. Such an account may be deleted once a minimum period has passed since its registration: we first send a warning email to the address associated with the account, stating the date on which the account will be deleted. If you sign in before that date, the account is kept. If it has still not been used on that date, it is permanently deleted and a confirmation email is sent. This rule applies only to free accounts for which no purchase has been made; accounts that contain files are never deleted under this rule.

Data Deletion After Termination

When your account is closed or terminated, your account and ALL files stored in it are deleted immediately and permanently. There is no retention period and no recovery is possible. Felicloud does not keep backup copies of User Content and cannot restore deleted files, including files you have deleted yourself and removed from the trash. Download any files you want to keep before closing your account.

CUSTOMER SUPPORT

Felicloud is committed to providing quality customer support with a target maximum response time of 24 hours for initial responses during business days (Monday-Friday). Please note: 24 hours is a TARGET, not a guarantee. Support is available in French, Portuguese and English via dedicated email addresses: [email protected], [email protected], and [email protected].

DISCLAIMER AND LIMITATIONS ON OUR LIABILITY

Felicloud tries to keep the Site and the Services operational, but does NOT guarantee that the Site or Services will be safe, secure, or free from vulnerabilities, that access will be uninterrupted or available at all times, that services will be free of errors, bugs, or omissions, or that defects will be corrected in any particular timeframe.

CRITICAL: Felicloud does NOT guarantee data integrity and will NOT be held responsible for ANY data loss, corruption, or unavailability under ANY circumstances. It is YOUR sole responsibility to maintain appropriate backups of ALL your data.

Nothing in these Terms shall exclude or limit Felicloud's liability to you for EU Consumers Only: (i) for death or personal injury caused by Felicloud's proven negligence; (ii) for fraud or fraudulent misrepresentation by Felicloud; (iii) or for any other liability that may not be excluded under applicable EU law. For ALL other matters, the limitations and exclusions above apply to the maximum extent permitted by law.

If you use Felicloud for business purposes, you acknowledge that you are NOT a consumer under EU consumer protection directives, broader liability limitations may apply, and the €100/fees paid cap applies strictly.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Felicloud, BTJT LDA, and its affiliates, officers, directors, employees, agents, partners, and licensors from and against ANY and ALL claims, demands, actions, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees and legal costs) arising from or relating to: (a) any information, data, or User Content that you or anyone using your account stores, uploads, submits, posts, or transmits through the Site or Services; (b) the use of the Site or Services by you or anyone using your account (authorized or unauthorized); (c) breach of these Terms by you or anyone using your account; (d) breach of any rights of any third party, including intellectual property rights, privacy rights, defamation claims, or any other legal rights by you or anyone using your account; (e) your violation of any laws or regulations; or (f) claims by third parties related to your User Content or account activities. These indemnification obligations survive termination of your account, cessation of your use of Services, and expiration of these Terms.

ADDITIONAL PROTECTION CLAUSES

Felicloud reserves the unrestricted right to modify, suspend, or discontinue any feature, functionality, or the entire service at any time, for any reason, without prior notice, explanation, or liability.

Felicloud does NOT guarantee any specific uptime percentage, continuous availability without interruption, or service availability during specific hours or periods. Service interruptions may occur and NO compensation will be provided.

These Terms, together with our Privacy Policy, our Service Level Agreement (SLA), and any Additional Terms for specific services, constitute the ENTIRE agreement between you and Felicloud. Felicloud's failure to enforce any right or provision of these Terms does NOT constitute a waiver of that right or provision.

CONTACT INFORMATION

For any questions, concerns, or notices regarding these Terms and Conditions, please contact us at:

SERVICE LEVEL AGREEMENT (SLA)

This service is provided under our Service Level Agreement (SLA), which defines availability targets and uptime commitments, support response time commitments, service limitations and exclusions, compensation policies for service failures, and maintenance windows and scheduled downtime. By using Felicloud, you acknowledge and agree to be bound by the terms of our SLA, including all limitations of liability and data responsibility requirements.

Read our complete SLA: Service Level Agreement

The SLA forms an integral part of these Terms of Service and must be reviewed carefully before using our services.

Last Revised: 27/09/2026

These Terms and Conditions are specifically adapted to Felicloud services and comply with European and Portuguese legislation. They replace and supersede any previous versions.