After completing your purchase, you’ll receive a confirmation email within 24 hours containing your login credentials and setup instructions. Here’s what to expect:
Step 1: Check your email for the subject “Welcome to Felicloud – Your Account is Ready” Step 2: Click the link provided or go directly to cloud.felicloud.com Step 3: Enter your username and the temporary password provided Step 4: You’ll be prompted to change your password on first login (highly recommended) Step 5: Start uploading your files immediately
If you don’t receive the email within 24 hours, check your spam folder or contact support@felicloud.com with your order number.
If you’ve forgotten your username or password, follow these steps:
For Password Reset:
For Username Recovery: If you’ve forgotten your username, email support@felicloud.com with:
We’ll help you recover your account details within 24 hours.
Account setup is completed in two phases:
Immediate (0-5 minutes): After payment confirmation, your order is processed and you’ll receive an initial confirmation email.
Account Activation (Within 24 hours): Our team manually provisions your secure cloud storage space and creates your login credentials. This ensures:
Why Manual Setup? Unlike automated systems, our manual provisioning ensures each account receives dedicated attention and optimal configuration for security and performance.
Once your account is ready, you’ll receive detailed login instructions and can start using your lifetime storage immediately.
Yes, you can change your account email address, but this requires verification for security purposes:
To Change Your Email:
Important Notes:
If You Can’t Access Your Current Email: Contact support@felicloud.com with:
Two-factor authentication (2FA) adds an extra security layer to your account. Here’s how to set it up:
Setup Process:
Using 2FA:
Backup Codes: Always save your backup codes! If you lose access to your authenticator app, these codes will let you regain access to your account.
Felicloud works on virtually all modern devices and operating systems:
Desktop Computers:
Mobile Devices:
Web Browsers:
Network Storage:
Smart TVs and Media Players: Many smart TVs and media players can access Felicloud through WebDAV for viewing photos and videos stored in your cloud.
WebDAV allows you to access your Felicloud storage as a network drive on Windows. Follow these detailed steps:
Method 1: Using Windows Explorer (Recommended)
https://cloud.felicloud.com/remote.php/dav/files/YOUR_USERNAME/Method 2: Using Command Prompt
net use Z: https://cloud.felicloud.com/remote.php/dav/files/YOUR_USERNAME/ /persistent:yesTroubleshooting:
Mobile app connection issues can have several causes. Here’s how to troubleshoot:
Check Your Credentials:
cloud.felicloud.comNetwork Issues:
App-Specific Solutions:
For iOS:
For Android:
Still Having Issues? Contact support@felicloud.com with:
Yes! Felicloud’s WebDAV compatibility means it works with hundreds of third-party applications:
Document Editors:
Photo/Video Editors:
File Managers:
Backup Applications:
Setup Instructions:
https://cloud.felicloud.com/remote.php/dav/files/YOUR_USERNAME/Note: Some applications may require specific WebDAV settings or have limitations. Contact the app developer for app-specific configuration help.
Automatic photo backup keeps your memories safe by uploading new photos to your Felicloud storage:
iOS Setup:
Android Setup:
Desktop Auto-Backup:
Privacy Settings:
Felicloud supports virtually all file types with no restrictions on format:
Document Files:
Image Files:
Video Files:
Audio Files:
Archive Files:
Code and Development:
File Size Limits:
Special Features:
Felicloud makes it easy to share files securely with anyone, regardless of whether they have a Felicloud account:
Creating a Share Link:
Share Link Options:
Advanced Sharing:
Sharing Best Practices:
Revoking Access:
Yes! Expiration dates are a crucial security feature for controlling how long your shared content remains accessible:
Setting Expiration Dates:
Expiration Options:
What Happens When Links Expire:
Managing Expiring Links:
Best Practices:
Business Use Cases:
Felicloud offers several ways to keep your photos organized automatically:
Automatic Upload Organization: When you enable automatic photo backup, photos are organized by:
Smart Photo Features:
Manual Organization Tools:
Creating Photo Albums:
Search and Filter Options:
Pro Tips:
Felicloud provides clear warnings and options when you near your storage limit:
Storage Monitoring:
What You’ll See:
When You Reach 100%:
Storage Management Options:
Free Up Space Quickly:
Prevention Tips:
File sync issues can be frustrating, but they’re usually easy to resolve. Here’s a comprehensive troubleshooting guide:
Check Basic Requirements:
Desktop Sync Issues:
Mobile Sync Problems:
Common Solutions:
Advanced Troubleshooting:
Slow transfer speeds can significantly impact your Felicloud experience. Here’s how to optimize performance:
Test Your Connection:
Desktop Optimization:
Mobile Optimization:
File-Specific Solutions:
Network Troubleshooting:
Advanced Solutions:
“Access Denied” errors can occur for several reasons. Here’s how to diagnose and fix them:
Common Causes and Solutions:
1. Incorrect Login Credentials:
2. Account Not Yet Activated:
3. Expired Session:
4. File Permission Issues:
5. Network/Firewall Blocking:
Desktop Client Specific:
Mobile App Solutions:
Web Browser Issues:
When to Contact Support: If none of these solutions work, contact support@felicloud.com with:
File preview capabilities depend on several factors. Here’s what you need to know:
Supported Preview Types: Felicloud can preview most common file formats directly in your browser:
Documents:
Images:
Videos:
Audio:
Troubleshooting Preview Issues:
1. File Too Large:
2. Unsupported Format:
3. Browser Limitations:
4. Corrupted Files:
5. Network Issues:
Alternative Access Methods:
Improving Preview Experience:
Professional File Types: Some specialized formats require specific software:
When you encounter technical problems, providing detailed information helps us resolve issues quickly:
Before Contacting Support:
What to Include in Your Report:
Essential Information:
Technical Details:
Steps to Reproduce: Provide step-by-step instructions:
How to Contact Support:
Email Support (Primary):
Priority Levels:
Screenshots and Logs: Taking Effective Screenshots:
Finding Log Files:
Follow-up Communication:
Escalation Process: If first-level support can’t resolve your issue:
Emergency Contact: For critical issues affecting business operations or potential data loss, mark your email subject with “URGENT” and explain the business impact clearly.
Ask us directly and get a personalized answer within 24 hours.
Felicloud is committed to maintaining a safe and legal platform for all users.
Report the following immediately:
How to Report: 📧 abuse @ felicloud.com ⚡ Response within 24 hours for urgent matters
Include in your report:
Anonymous reporting is accepted. All reports are treated confidentially and investigated promptly.