TERMS AND CONDITIONS – FELICLOUD
These Terms of Service (“Terms” or “Conditions”) govern your use of the Felicloud website located at [Website URL] (the “Site”) and the Felicloud services, including the API (Application Program Interface) and all other services available on or through the Site (collectively the “Services”). These Terms apply to all users of the Site and Services. By using the Site or Services, you agree to these Terms.
INFORMATION ABOUT OUR COMPANY
The Site is operated by BTJT LDA (fiscal number : 516034332)(hereinafter referred to as “Felicloud”, “we”, “us” and “our”). We are a company registered in Portugal. Our registered office is located at: Rua Francisco Miguel 98A, 2835-123 Baixa da Banheira, Portugal.
CHANGES TO THESE TERMS
From time to time, we may change these Terms and Conditions. If we change these Terms, we will inform you by posting the revised Terms on the Site. When visiting the Site, we encourage you to make sure you have read the most recent version of these Terms. Those changes will take effect on the Revision Date shown in the revised Terms. By continuing to use our Site or Services, you agree to the revised Terms.
ELIGIBILITY
You must be at least 18 years old to use the Site or the Services.
ADDITIONAL TERMS
Some of our Services have additional terms and conditions (“Additional Terms”). Where Additional Terms apply to a Service, we will make them available for you to read through, prior to your use of that Service. By using the Services, you agree to the Additional Terms.
ACCESS TO THE SITE
In order to use the Site or Services, you must first register to set up an account with us by completing the account registration form available on the Site. Millions of people trust Felicloud with their files. We also trust you to use the Felicloud services responsibly. You only need to register once. Registration is subject to approval by us in all cases, and we reserve the right, in our sole and absolute discretion, to decline any application for registration, without giving a reason. Registering more than one Felicloud account on your behalf will be treated as an abuse of our service, and we reserve the right to suspend your access to the services.
You must ensure that any registration details you provide are accurate. Please check carefully the details you have provided in the online form before finalizing your application to register. You can check for errors on screen before submitting the online form. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update the information you have provided us with, including your account settings, in the relevant area of the Site.
If your application to register to use the Site and Services is accepted, you will receive the credentials (username and password) that you submitted with your application (together referred to as your “Credentials”). You must keep your Credentials confidential and must not reveal them to anyone.
You are responsible for all activities performed under your Credentials. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your Credentials, or if you otherwise become aware of any unauthorized use of your Credentials or another security breach.
Unless we have previously been notified by you that the confidentiality of your Credentials has been compromised, we are entitled to treat any use of the Site under your Credentials as being by you.
We may disable access via your Credentials at any time if, in our opinion, this is reasonably necessary to preserve the security and proper operation of the Site or Services, if you have failed to comply with any of the provisions of these Terms or if any details you provide for the purposes of registering prove to be false.
It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the Site and Services and is compatible with the Site. It is also your responsibility to ensure that anyone who accesses the Site or Services using your Credentials or via your Internet connection is aware of these Terms and that they comply with them.
Access to the Site and Services is permitted on a temporary basis and we reserve the right to withdraw, modify or suspend the Site or Services without notice. We will not be liable to you or any third party for any unavailability, modification, suspension or withdrawal of the Site or Services, or any features, parts or content of the Site or Services at any time for any period. Felicloud will make commercially reasonable efforts to ensure that Felicloud storage is available and able to successfully process requests during at minimum 99.9% of each calendar year.
USER RESPONSIBILITIES
Content stored or posted on the Site or the Services may be protected by the intellectual property rights of others. Please do not copy, upload, download or share files unless you have the right to do so. You will be fully responsible and liable for what you or anyone using your account copies, shares, uploads, downloads or otherwise uses while using the Site or Services.
Felicloud will work to ensure that User Content (as defined below) and data is not lost or corrupted, but we do not guarantee data integrity and are not responsible for data loss. It is your responsibility to maintain appropriate backups of your data.
ACCEPTABLE USE OF THE SITE AND SERVICES
You are responsible for your use of the Site and Services, and for any use of the Site or Services made using your account. Our goal is to create a positive and safe experience for all of our users. To promote this goal, we prohibit certain kinds of conduct that may be harmful to other users or to Felicloud. When you use the Site or Services, you may not and agree that you will not:
- violate any law or regulation;
- violate or infringe other people’s intellectual property, privacy, publicity, or other legal rights;
- use our Site or Services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs or personal contact information of others without their permission;
- transmit anything that is illegal, abusive, defamatory, harassing, harmful to reputation, indecent, profane, obscene, hateful, racist, or otherwise objectionable;
- transmit, store or share pornographic content involving minors – such content will be immediately reported to the competent authorities;
- transmit, store or share terrorist or extremist content – such content will be immediately reported to the competent authorities;
- send unsolicited or unauthorized advertising or commercial communications, such as spam;
- stalk, harass, or harm another individual;
- impersonate or misrepresent your affiliation with someone else;
- use any means to “scrape,” “crawl,” or “spider” any web pages contained in the Site;
- use automated methods to use the Site or Services in a manner that sends more requests to the Felicloud servers in a given period of time than a human can reasonably produce in the same period by using a conventional web browser;
- interfere with or damage our Site or Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology;
- register for more than one Felicloud account or register for a Felicloud account on behalf of another individual;
- recruit or otherwise solicit any user to join third party services or websites that are competitive to Felicloud, without Felicloud’s prior written approval;
- use, display, mirror or frame the Site or any individual element within the Site or Services, Felicloud’s name, any Felicloud trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Felicloud’s express written consent;
- access, tamper with, or use non-public areas of the Site or Services, Felicloud’s computer systems, or the technical delivery systems of Felicloud’s providers;
- attempt to probe, scan, or test the vulnerability of any Felicloud system or network or breach any security or authentication measures;
- avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Felicloud or any of Felicloud’s providers or any other third party (including another user) to protect the Site or Services;
- attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site or Services, except to the limited extent as may be allowed by the applicable law;
- circumvent storage limits;
- exceed the bandwidth limit of 10 MB/second per user;
- perform more than 3 simultaneous downloads;
- exceed the monthly sharing quotas defined according to your subscription plan;
- sell or resell any of the Felicloud Services unless specifically authorized by Felicloud after contacting our customer service for a personalized offer.
SHARING QUOTAS BY PLAN
- 500GB Plan: 100GB maximum monthly sharing
- 1TB Plan: 500GB maximum monthly sharing
- 2TB Plan: 2TB maximum monthly sharing
- 10TB Plan: 2TB maximum monthly sharing
Felicloud will have the right to investigate and prosecute breaches of any of the above to the fullest extent of the law. Felicloud may involve and cooperate with law enforcement authorities in prosecuting users who breach these Terms. You acknowledge that Felicloud has no obligation to monitor your access to or use of the Site or Services or to review or edit any User Content, but has the right to do so for the purpose of operating the Site or Services, to ensure your compliance with these Terms, or to comply with the applicable law or the order or requirement of a court, administrative agency or other governmental body. Felicloud reserves the right, at any time and without prior notice, to remove or disable access to any content that Felicloud, at its sole discretion, considers as objectionable for any reason, in violation of these Terms or otherwise harmful to the Site or Services.
If the usage of the Service exceeds the storage quota of your account, Felicloud will inform you. If you do not correct your overuse (by upgrading your service plan or deleting files), Felicloud may, in its sole discretion and without further notice, move files to the Trash of your account on a random basis.
Once you delete a file from your Felicloud account, it will be moved to a section named “Trash” in your account. The file will be stored there for a limited time period that is based on your service plan. Felicloud reserves the right to limit the size of the Trash on Felicloud’s sole discretion. The Trash has a size limit equal to the storage quota, included in your current Felicloud account, up to 2 TB. In case the Trash size limit is exceeded, Felicloud reserves the right to permanently remove the oldest files from the Trash to fit the preassigned limits.
USER CONTENT
In these Terms, “User Content” shall be used to refer to all content and information that you store, upload, post or share using the Site or Services. All User Content shall be owned by you or the person who made it available to you to store or upload via the Site or Services. These Terms don’t give us any rights to your User Content, except for the limited rights that enable us to offer the Services.
In order for us to be able to provide our Services with respect to your User Content, we need your legal permission (a license). Our Services include hosting your User Content, making backups, and sharing your User Content at your direction. Our Services also include features such as searching, image thumbnails, document previews, optical character recognition (OCR), sorting and organization, and personalization.
Therefore, you grant your legal permission for us to use, copy, perform or display your User Content for the purpose of providing our Services. We may display advertisements in connection with your User Content or on pages where your User Content may be viewed by you or others. Where your User Content includes reviews, comments or feedback about the Site or Services, we may use those reviews, comments or feedback, to advertise and promote Felicloud, the Site or the Services.
Our license to your User Content is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their purposes. Our license to use your User Content as set out above is fully-paid and royalty free, meaning we do not owe you anything else in connection with our use of your User Content. We may exercise the rights you grant us anywhere in the world. Finally, our license is perpetual, meaning that our license lasts for an indefinite period of time. Your permission extends to our affiliates and service providers.
You hereby undertake that:
- you own all rights to your User Content or, alternatively, you have the right to give Felicloud the authorization described above;
- you have paid and will pay in full any fees or other payments that may be necessary for your User Content; and
- your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.
OWNERSHIP
Other than User Content, we own or license the content on the Site and Services, including software, text, visual and audio content (jointly referred to as “Content”) and Felicloud’s name, trademarks, logos, and brand elements (referred to as “Marks”). The Content and Marks are protected under U.S., EU, and international laws.
COPYRIGHT AND INTELLECTUAL PROPERTY POLICY
Notice of Copyright or Intellectual Property Infringement
We respect the intellectual property rights of others. Please notify us in writing, by e-mail: abuse@felicloud.com or legal@felicloud.com, if you believe that a user of the Site or Services has infringed your intellectual property rights.
To be effective, your notification should include:
- identification of the copyrighted work or other intellectual property claimed to have been infringed, or, if multiple copyrighted or other intellectual property works are covered by a single notification, a representative list of such works;
- identification of the claimed infringing material and information reasonably sufficient to permit Felicloud to locate the material on the Site or Services;
- information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an e-mail address;
- a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- a statement by you, made under the penalty of perjury, that the above information in your notification is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and
- your physical or electronic signature.
You acknowledge and agree that upon receipt and notice of a claim of infringement, we may promptly remove the identified materials from the Site and Services without liability.
PRIVACY
Felicloud respects your privacy. Our Privacy Policy explains how we collect, use, and disclose information about you. By using the Site or the Services, you also agree to our Privacy Policy.
PAYMENT
Some of our Services are free, whereas others are subject to a fee. For a full description of the different Services that we offer, along with the different prices applicable, please see the Pricing page on the Site.
Lifetime Plans
Felicloud offers lifetime plans. A lifetime plan is in effect for the duration of the lifetime of the account owner. In case of exceptional circumstances including but not limited to: natural disasters, business closure for economic reasons, force majeure, or any other circumstance beyond our reasonable control, Felicloud reserves the right to interrupt services with a minimum notice period of 12 months.
Payments and Cancellation of Subscriptions
All users who subscribe for Services subject to a fee (“Paid Services”) must enter valid credit [or debit] card or PayPal account credentials. You hereby authorize Felicloud to automatically charge your credit card or PayPal account for charges that apply to your account. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, including VAT, and you shall be responsible for payment of all such taxes, levies, duties or VAT.
Money Back Guarantee
Felicloud offers a thirty (30) calendar days money back guarantee, beginning on the day you have submitted your payment for the Paid Services. During this period, you are eligible to request for a refund. If you issue an explicit written request for a refund within the thirty (30) days referenced above, we will process the refund due to you in full within 30 calendar days, counting from the day you have confirmed your request.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
In case you have purchased Paid services through a promotional campaign or provided discount, Felicloud reserves the right to decline providing a refund.
LINKS
Our Site and Services may contain links to other websites, or allow other users to send you such links. A link to a third-party website does not mean that we endorse it or that we are affiliated with it. We are not responsible or liable for any damage or loss related to the use of any third-party website. You should always read the terms and conditions and privacy policy of a third-party website before using it.
CHANGES TO THE SITE OR SERVICES
Felicloud enhances and updates its Site and Services often. We may change or discontinue the Site or any Services although we will, in such circumstances, use reasonable efforts to provide you with prior notice so that you can make alternative arrangements for the storage of any User Content and we will not terminate a Service under this section during a subscription period for which you have already paid without refunding you a fair portion of your payment based on how long is left until the end of the subscription.
NO TRANSFER OF ACCOUNTS
User accounts are not transferable. Only the user who signs up for an account may use the account. If a user transfers an account in violation of this section, Felicloud may terminate the account and the users’ right to access the Site and Services.
CHANGE OF OWNERSHIP
Felicloud may at any time, without explicit notice, change the company ownership, be subject to merger or sale, partnership or else. In the case of such change of ownership, merger, sale or other, Felicloud only has the obligation to notify you through updating the present Terms and Conditions. Such an action will in no way affect your use of the Service or the Site, or your subscriptions and accounts.
TERMINATION
We reserve the right not to provide the Site or Services to any user. We also reserve the right to terminate any user’s right to access the Site or Services at any time, in our discretion. If you breach any of these Terms, your permission to use the Site and Services and your account automatically terminate. If Felicloud ceases operation, your account will be terminated and Felicloud will no longer provide the Site or Services. If your account is terminated in accordance with this section, you will not receive any refund of any fees paid for the account.
Unverified Accounts
Free Felicloud accounts that haven’t verified their email address within a reasonable time period, will be permanently deleted, along with the files inside.
Account Inactivity
Free Felicloud accounts that have been inactive for 12 months, will be permanently deleted, along with the files inside.
Data Retention After Termination
In case of account termination, your data will be retained for 30 days before permanent deletion, allowing you to recover your files if necessary.
CUSTOMER SUPPORT
Felicloud is committed to providing quality customer support with a maximum response time of 24 hours. Support is available in French, Portuguese and English via dedicated email addresses: support@felicloud.com, legal@felicloud.com, and abuse@felicloud.com.
DISCLAIMER AND LIMITATIONS ON OUR LIABILITY (For European Union Users)
Felicloud tries to keep the Site and the Services up, error-free, and safe, but Felicloud does not guarantee that the Site and/or the Services will be safe or secure or that access to or use of the Site and/or the Services will be uninterrupted or free of errors or omissions or that defects will be corrected. Felicloud does not warrant that the Site and/or the Services will operate error-free or that the Site and its servers are free of computer viruses or other harmful components.
Felicloud does not guarantee data integrity and will not be held responsible for any data loss. It is your responsibility to maintain appropriate backups of all your data.
Nothing in these Terms shall exclude or limit Felicloud’s liability to you: (i) for death or personal injury caused by our negligence; (ii) for fraud or fraudulent misrepresentation; (iii) or for any other liability that may not, under the applicable law, be limited or excluded.
Subject to the above, in no event will Felicloud, or any of its respective directors, officers, employees, and agents, be liable to you in connection with the Site or the Services (whether for breach of contract, negligence or any other reason) for: (i) any consequential, incidental or indirect damages; or (ii) loss of business profits, business interruption or loss of business information. Any liability we do have for losses you suffer is strictly limited to losses that were a direct and reasonably foreseeable result of our default.
Where you use the Site or Services in the course of a business, Felicloud’s aggregate liability (and whether such liability arises as a result of any breach of contract, tort (including negligence), breach of statutory duty, misrepresentation or for any other reason) will be limited to the higher of: (a) total fees paid by you to Felicloud for use of the Site or Services; and (b) EUR 5,000.
INDEMNIFICATION
You agree to indemnify and defend Felicloud and its Affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, fees of any kind (including reasonable attorneys’ fees and legal costs), arising from or relating to: (a) any information (including your User Content or any other content) that you or anyone using your account or your Credentials store, upload, submit, post or transmit through the Site or Services; (b) the use of the Site or Services by you or anyone using your account or your Credentials; (c) breach of these Terms by you or anyone using your account or your Credentials; or (d) breach of any rights of any third party, including intellectual property, privacy, publicity or other proprietary rights by you or anyone using your account or your Credentials.
OTHER PROVISIONS
Under no circumstances will Felicloud be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond its reasonable control.
These Terms, and any claim or action, of whatever nature, against Felicloud arising from or relating to these Terms, the Privacy Policy, the Site, or any Services, will be governed by and construed in accordance with the laws of Portugal and the European Union, without giving effect to any conflict of laws rules or provisions.
You agree that any claim or action, of whatever nature, against Felicloud arising from or relating to these Terms, the Privacy Policy, the Site, or any Services will be filed only in the appropriate court located in Portugal. You consent and submit to the personal jurisdiction of such courts for the purposes of any such claim or action.
If any provision of these Terms is found to be unlawful, void, or unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity or enforceability of any remaining provisions.
The failure of Felicloud to enforce any right or provision of these Terms will not prevent Felicloud from enforcing such right or provision in the future.
We may assign our rights and obligations under these Terms, including in connection with a merger, acquisition, a sale of assets or by operation of law.
These Terms, together with the Privacy Policy and any Additional Terms, as they may be revised from time to time, constitute our complete agreement with you, and supersede any other written materials, communications, discussions, representations, or understandings relating to the Site or the Services or your use of them.
CONTACT
For any questions regarding these Terms and Conditions, please contact us at:
BTJT LDA
Rua Francisco Miguel 98A
2835-123 Baixa da Banheira
Portugal
Emails:
Last Revised: 06/08/2025
These Terms and Conditions are adapted to the specifics of the Felicloud service and European and Portuguese legislation. They replace and supersede any previous version.
Service Level Agreement
This service is provided under our Service Level Agreement (SLA), which defines availability targets, support commitments, and service limitations. By using Felicloud, you acknowledge and agree to be bound by the terms of our SLA, including all limitations of liability and data responsibility requirements.
Read our complete SLA: https://felicloud.com/service-level-agreement/
The SLA forms an integral part of these Terms of Service and should be reviewed carefully before using our services.
