INTELLECTUAL PROPERTY POLICY – FELICLOUD
OVERVIEW
Felicloud respects the intellectual property rights of others and expects our users to do the same. This policy outlines our procedures for addressing claims of intellectual property infringement and protecting the intellectual property rights of third parties.
Effective Date: 06/08/2025
Governing Law: Portuguese and European Union law
Contact: abuse@felicloud.com
COPYRIGHT AND INTELLECTUAL PROPERTY INFRINGEMENT NOTIFICATIONS
Notice of Copyright or Intellectual Property Infringement
We respect the intellectual property rights of others. If you believe that a user of the Felicloud Site or Services has infringed your intellectual property rights, please notify us in writing by email to our designated agent listed below.
Important: This policy is governed by Portuguese and European Union intellectual property law. All procedures and timelines follow EU legal requirements.
Required Information for Notification
To be effective, your notification must include the following information:
Identification of the infringed work: Clear identification of the copyrighted work or other intellectual property claimed to have been infringed. If multiple works are covered by a single notification, provide a representative list of such works.
Identification of infringing material: Identification of the claimed infringing material and information reasonably sufficient to permit Felicloud to locate the material on our Site or Services, including specific URLs or file paths if available.
Your contact information: Information reasonably sufficient to permit us to contact you, such as:
Full name and address
Telephone number
Email address
Good faith statement: A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
Accuracy statement: A statement by you that the above information in your notification is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Signature: Your physical or electronic signature.
How to Submit Your Notification
Primary method: Email to abuse@felicloud.com
Subject line: “Intellectual Property Infringement Notification”
Alternative method: Postal mail to:
BTJT LDA
Intellectual Property Agent
Rua Francisco Miguel 98A
2835-123 Baixa da Banheira
Portugal
Processing Timeline:
Initial review: Within 72 hours of receipt
Action taken: Within 7 days of verification
User notification: 24 hours before content removal
Our Response to Valid Notifications
Upon receipt of a valid notification, Felicloud will:
Immediate review: Assess the claim within 72 hours
Content evaluation: Verify the reported material within 7 days
User notification: Notify the accused user 24 hours before taking action
Content removal: Remove or disable access to the infringing material
Account action: Take appropriate measures against the user’s account
Important: We reserve the right to remove content immediately if it poses legal risks or violates our Terms of Service.
COUNTER-NOTIFICATION BY ACCUSED USER
Disputing a Copyright Claim
If we have removed your materials due to suspicion of copyright or other intellectual property infringement, you may dispute the alleged infringement by sending a written counter-notification to our designated agent.
Required Information for Counter-Notification
Your counter-notification must include:
Your signature: Physical or electronic signature
Identification of removed material: Clear identification of the material that has been removed or disabled, including the location where the material appeared before removal
Good faith belief: A statement that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification
Personal information: Your name, address, and telephone number
Jurisdiction consent: A statement that you consent to the jurisdiction of Portuguese courts for any legal proceedings related to this matter
Process acceptance: A statement that you will accept service of process from the person who provided the original infringement notification
Counter-Notification Process
Submit to: abuse@felicloud.com
Subject line: “Counter-Notification – Intellectual Property Dispute”
Processing Timeline:
Review period: 72 hours from receipt
Evaluation: 7 days for full assessment
Response: Decision communicated within 10 days
Restoration: Content restored within 48 hours if counter-notification is valid
REPEAT INFRINGER POLICY
Our Zero-Tolerance Approach
Felicloud maintains a strict policy regarding intellectual property infringement:
Definition of Repeat Infringer: Any user who has been the subject of one (1) valid takedown request that has not been successfully rebutted.
Consequences for Infringement
First Valid Infringement:
Immediate content removal
Account suspension pending investigation
Formal warning issued
Account termination if violation is severe
Policy Enforcement:
No warnings system – we act decisively on valid claims
Permanent account suspension for confirmed infringement
No reinstatement of terminated accounts
Forfeiture of all account data upon termination
Appeal Process
Users may appeal account suspension only if:
They provide valid counter-notification within 48 hours
They can demonstrate material was removed due to error or misidentification
They have not previously violated our intellectual property policy
Appeal contact: abuse@felicloud.com
Subject line: “Account Suspension Appeal”
Response time: 5 business days
FELICLOUD INTELLECTUAL PROPERTY
Our Protected Content
All content on the Felicloud website and services is owned by or licensed to BTJT LDA, including but not limited to:
Website Content:
Website design and layout
Text, graphics, logos, and images
User interface and user experience elements
Marketing materials and documentation
Software and Technology:
Felicloud platform (based on modified Nextcloud)
Custom modifications and enhancements
APIs and technical documentation
Mobile applications and desktop clients
Branding Elements:
Felicloud name and logo
Taglines and marketing slogans
Brand colors and visual identity
Domain names and social media accounts
Unauthorized Use Prohibited
The following activities are strictly prohibited:
Copying or reproducing Felicloud content without permission
Using Felicloud branding or logos for commercial purposes
Reverse engineering our software or applications
Creating derivative works based on our platform
Reselling or redistributing our services without authorization
Licensing and Permissions
For licensing inquiries or permission requests:
Email: legal@felicloud.com
Subject line: “Licensing Request”
Response time: 10 business days
PROTECTION OF USER CONTENT
User Rights
Felicloud respects the intellectual property rights of our users:
You retain ownership of all content you upload
We do not claim rights to your files or data
Limited license only for service provision (as outlined in our Terms of Service)
No content scanning for commercial purposes
Our Commitments
Privacy protection: We do not access your files except as required for service provision
Confidentiality: Your content remains private and confidential
Security: Industry-standard encryption protects your intellectual property
Compliance: We respond only to valid legal requests for user content
FALSE CLAIMS AND MISUSE
Penalties for False Claims
Submitting false or fraudulent intellectual property claims may result in:
Legal liability under Portuguese perjury laws
Damages claims from affected users
Account termination if you are a Felicloud user
Legal action by BTJT LDA for abuse of our systems
Good Faith Requirement
All intellectual property notifications must be submitted in good faith. We investigate patterns of abuse and take action against users who:
Submit knowingly false claims
Use our system to harass other users
Attempt to remove legitimate content
Misrepresent their authority to act
LEGAL COMPLIANCE
Portuguese and EU Law
This policy operates under:
Portuguese intellectual property law
European Union copyright directives
GDPR data protection requirements
Portuguese civil and commercial law
No US Legal Framework
Important Notice: This policy does not incorporate US legal frameworks such as:
Digital Millennium Copyright Act (DMCA)
US Copyright law safe harbors
US court jurisdiction requirements
All legal proceedings must be conducted under Portuguese or EU jurisdiction.
CONTACT INFORMATION
For Intellectual Property Matters
Primary Contact:
Email: abuse@felicloud.com
Response Time: 72 hours maximum
Legal Inquiries:
Email: legal@felicloud.com
Response Time: 5 business days
Postal Address:
BTJT LDA
Intellectual Property Department
Rua Francisco Miguel 98A
2835-123 Baixa da Banheira
Portugal
Business Hours
Email Support: 24/7 monitoring
Phone Support: Not available for IP matters
Postal Mail: Processed during business days only
POLICY UPDATES
Regular Reviews
Policy reviewed quarterly for legal compliance
Updates posted on our website with 30 days notice
Users notified of significant changes via email
Previous versions archived for reference
Change Notifications
Major changes: Email notification to all users
Minor updates: Website posting only
Legal requirement changes: Immediate implementation with notice
EMERGENCY CONTACT
For urgent intellectual property matters requiring immediate attention:
Email: abuse@felicloud.com
Subject line: “URGENT – IP Infringement”
Response time: Within 24 hours
Urgent matters include:
Court orders or injunctions
Large-scale piracy operations
Malware or security threats
Identity theft or impersonation
Note: Please do not send general customer service inquiries to our intellectual property contact addresses. Use support@felicloud.com for technical support and billing questions.
This Intellectual Property Policy is governed by Portuguese law and is part of our Terms of Service. By using Felicloud services, you agree to comply with this policy.
Last Updated: 06/08/2025
